Excess groundwater causing issues

Updates

• Thank you for contacting us about an issue with a drain.

  Our inspection teams will review your report within 10 working days.

  We will investigate drain reports that relate to the following:-

  • Where cars are having to drive on the opposite side of the road due to a blocked drain
  • Where pedestrians are having to walk off the pavement into the road due to a blocked drain
  • Where the road is not passable due to blocked drains
  • Where surface water from the highway is entering business premises
  • Where surface water from the highway is entering private property
  • Where there is a build-up of surface water at a bus stop
  • Where there is a build-up of surface water at pedestrian crossings

  Below are some examples of blocked drains:

  

  Posted by Northumberland County Council at 12:30, Monday 2 March 2026

• Great news, we have an update.

  Your report has been passed to the inspection team for assessment.

  We will provide an update once the inspection is complete.

  Posted by Northumberland County Council at 08:15, Thursday 5 March 2026

• Great news, we have progress on your report. Our inspection team have completed their investigations and instructed repairs to be completed. At this time the repair does not meet our immediate repair criteria.

  We have added this repair to our future schedule of works. This could be due to several factors we’ve encountered:

  • Further cleaning of the main pipe is required
  • A blockage has been discovered in another area
  • The gulley requires a full replacement

  If this issue is causing a potential flooding concern or poses a risk to a property, please call 0345 600 6400.

  Thank you.

  State changed to: Action scheduled

  Posted by Northumberland County Council at 06:54, Saturday 7 March 2026