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After thorough investigation Northumbria Water say the problem is being caused by ground water

Reported via mobile in the Surface Condition category anonymously at 15:10, Friday 12 September 2025

Sent to Northumberland County Council less than a minute later. FixMyStreet ref: 8157689.

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I first reported the problem over a year ago but the issue has continued. Last year there was an icy patch in front of my gate which is dangerous. I do not want the same problem this winter. I am 73 years of age & if I should slip on ice & fall I will seel legal advice. Time Line for 2025 26.8 25 I reported leak 9.9.25 Area checked & informed a team would visit to dig up pavement. 10.9 25 Area dug up 12.9.25 Visit by clean water team 12.9.25 Visit by sewage team 12.9.26 Visit by clean water team

Advised that it is a ground water problem & to contact Northumberland County Council for their assessment as to resolving the problem. Northumbria Water Authority Job No. JFOOIMI58272

Updates

  • Thank you for your report. We will review this report within 10 working days. If you do have photographs please upload them to the report. This will assist us in our response.

    Posted by Northumberland County Council at 15:10, Friday 12 September 2025

  • Still open, via questionnaire, 16:06, Friday 10 October 2025

  • State changed to: Investigating

    Updated by Northumberland County Council at 17:12, Saturday 11 October 2025

  • Still open, via questionnaire, 17:09, Friday 7 November 2025

  • Problem is ongoing. It's usually worse after rainfall & twice this past week the water has been running down the pavement to the gate of number 13. If & when this freezes it will be treacherous!

    Posted anonymously at 17:14, Friday 7 November 2025

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