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Two potholes outside our front door in parking space

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Reported via mobile in the Potholes category anonymously at 10:04, Mon 24 June 2024

Sent to Northumberland County Council less than a minute later. FixMyStreet ref: 6145532.

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You have said this problem had been resolved and it has NOT been repaired: FixMyStreet ref: 5707765 This was my original report: There are 2 potholes right outside our house in the parking area next to the kerb (outside Chestnut House, 2 Dacre Street, NE611HW), this damage to the road has been there for a couple of years, but it is getting worse with the tarmac sinking further down our car tyres sink into it and it’s difficult for pedestrians with prams or elderly people with walking aids to be lifted up this kerb. Appreciate if this problem can be addressed as soon as possible.

Updates

Thank you for contacting us about an issue with a pothole. We appreciate you helping to keep our roads safe.

Our Inspection teams will review your report within 10 working days. Once they have reviewed the situation, we'll send you an update.

Posted by Northumberland County Council at 10:04, Mon 24 June 2024
State changed to: Investigating

Updated by Northumberland County Council at 14:38, Mon 24 June 2024
State changed to: Action scheduled

Updated by Northumberland County Council at 14:39, Mon 24 June 2024
State changed to: Investigating

Updated by Northumberland County Council at 14:39, Mon 24 June 2024
State changed to: Action scheduled

Updated by Northumberland County Council at 14:39, Mon 24 June 2024
Great news, we have an update.

We've completed our investigation and works are now planned. We aim to complete repairs within 14 working days.

Posted by Northumberland County Council at 14:39, Mon 24 June 2024
This report has now been closed. All necessary actions have been taken to resolve this issue. Thank you on behalf of Northumberland County Council.

State changed to: Fixed

Posted by Northumberland County Council at 12:11, Wed 3 July 2024
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I have reported this problem 3 times and each time you’ve said it was fixed and it is NOT fixed…..we haven’t even been contacted by anyone about this problem or seen anyone to inspect the potholes!!! I have attached the photos AGAIN!!!

State changed to: Open

Posted anonymously at 10:43, Mon 22 July 2024
Still open, via questionnaire
State changed to: Investigating

Updated by Northumberland County Council at 14:41, Mon 22 July 2024
State changed to: Action scheduled

Updated by Northumberland County Council at 14:41, Mon 22 July 2024
State changed to: Investigating

Updated by Northumberland County Council at 14:41, Mon 22 July 2024
State changed to: Action scheduled

Updated by Northumberland County Council at 14:41, Mon 22 July 2024
Great news, we have an update.

We've completed our investigation and works are now planned. We aim to complete repairs within 14 working days.

Posted by Northumberland County Council at 14:41, Mon 22 July 2024
This report has now been closed. All necessary actions have been taken to resolve this issue. Thank you on behalf of Northumberland County Council.

State changed to: Fixed

Posted by Northumberland County Council at 09:34, Thu 8 August 2024
Still open, via questionnaire, 17:43, Mon 19 August 2024

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